Alla Volodina – Interview Skills from the Heart

 Interviewing skills are critical for such professionals as auditors, human resources specialists, investment professionals, researchers, product designers, and project managers to name just a few. How can you make every interview a success? In addition to discussing and practicing effective interview techniques, this workshop also covers methods of conducting genuine interviews from the heart, which makes interviewees feel valuable. We explore techniques that can turn a routine interview into a positive, productive, and even transformative experience. This workshop is conducted from the interviewer perspective.

PREPARING FOR THE INTERVIEW

  • Understanding the role, goals and objectives of an interviewer in a specific scenario
  • Determining and allocating responsibilities in an interview involving two or more interviewers
  • Reviewing various personality types and learning to promptly adapt to different types

SETTING THE STAGE

  • The Trust Lens: Building rapport and establishing trust
  • Taking a critical look at credibility – the hidden tool
  • Becoming an active listener

CONSTRUCTING INTERVIEW QUESTIONS

  • The power of “W” questions
  • Typical question mistakes and how to avoid them
  • The power of follow-up and repeat/reframed questions
  • Recognizing the interviewee’s biases and using professional skepticism when analyzing answers
  • Taking Stock: This exercise will prompt participants to compare between their current practices and techniques discussed above to prepare for the interview; actionable steps will be outlined

CONDUCTING THE INTERVIEW

  • The importance of appropriate body language
  • Discussion vs interrogation
  • Remaining naturally curious
  • Scenario in Action: This exercise encourages participants to conduct interviews in role-playing scenarios provided by the instructor

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